How We Work
From the first photo to the final delivery — here's exactly how your Hydrographics or HydroChrome job moves through our Burleigh Heads studio. We take work from all around Australia, and every step is tracked, photographed, and reported back to you.
Australia-Wide Hydrographics & HydroChrome
You don't need to be on the Gold Coast to use us. We ship parts in and out from right across the country — quote by photo, post your part in, we do the work, and post it back. Simple.
The Eight Stages of Your Job
Drag your eyes down the list — this is the path every part takes through the workshop.
Send Photos & Get a Quote
We take work from all around Australia for both Hydrographics and HydroChrome. The first step is a quote — send us photos of your part and tell us what you're trying to achieve. Blair reviews the images, the substrate, and the finish you're after, and comes back with a price.
- Based on the photos you post or email
- Tell us the finish you want to achieve
- No obligation — know the price before you commit
Ship Your Part to Burleigh Heads
Once you're happy with the quote, send your part in. Whether it's a single wheel, a motorbike tank, or a full instrument cluster, it arrives at our Burleigh Heads workshop and is logged in on the spot.
- Send from anywhere in Australia
- Parts logged in on arrival
- Hydrographics & HydroChrome both welcome
25% Deposit Invoiced
When your part arrives, you're invoiced a 25% deposit. Work doesn't start until that deposit is paid — so you've got certainty the job is locked in and queued.
- 25% deposit secures your spot in the queue
- Invoiced the moment your part arrives
- Remaining balance due on completion
Entered Into Our Management System
Your details go straight into our job management system. From this point on, your part is tracked at every stage — prep, dip, clear coat, cure, and final inspection — so nothing gets lost.
- Every job logged with full customer details
- Tracked through every workshop stage
- One record, start to finish
Live SMS Progress Updates
As your job progresses, Jacob shoots photos and messages into the system — and they come straight to you as an SMS. You see your part being transformed in real time, the moment it happens.
- Progress photos sent as the job moves
- Delivered to you by SMS automatically
- No chasing us for updates — they come to you
Call Amelia 24/7 — HydroChrome or Hydrographics
You can call our AI assistant, Amelia, 24 hours a day, 7 days a week to ask about either HydroChrome or Hydrographics. Every call — inbound or outbound — is logged on your customer profile, so you and our team know exactly what stage your job is at. Ask for Blair, Jacob, or the workshop downstairs and calls are forwarded to the right person. All audio calls are transcribed by Amelia straight onto your profile.
- Call 24/7 about HydroChrome or Hydrographics
- Ask for Blair, Jacob or the workshop downstairs — we'll route it
- Every call transcribed & recorded on your profile
Automated Job Tracking
The tracking of your job is fully automated. From deposit through to dispatch, the system keeps your status current — so when you call or message, the answer is already there, accurate and up to the minute.
- Status updates automatically as stages complete
- Accurate stage info whenever you contact us
- No guesswork — the system does the tracking
Completed, Balanced & Posted Back
When the job's finished and passed final inspection, the balance is due. We then post your part back to you anywhere in Australia — any return postage fees are added to the final balance.
- Balance due on completion
- Posted back to you, anywhere in Australia
- Return postage fees added to the final invoice
Call Amelia Anytime — HydroChrome or Hydrographics
Our AI assistant, Amelia, is available 24 hours a day, 7 days a week. Whether you're chasing a HydroChrome quote for a set of rims or asking about a Hydrographics job on a motorbike tank, call any hour and Amelia answers — then transcribes the call straight onto your customer profile so nothing gets lost.
Ask to speak to Blair for quotes and scheduling, Jacob for the work itself, or the workshop downstairs for anything in between — calls are forwarded to the right person.
Ready to start?
Send us photos of your part and what you're trying to achieve — Blair will come back with a quote.